Dispute Resolution Policy

This policy governs complaints from students respecting Edison College Canada and any aspect of its operations.  

A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.

Dispute Process

The process by which the student complaint will be handled is as follows:

Step 1:  Student Dispute Submission

  • Students need to submit their complaint in writing to Rachael McPherson, Campus Director. Click here for the Complaint Form.
  • The student must provide their full name, student ID number, set out the areas of concern or complaint, their suggested remedy, and what steps they have taken to date to address or resolve the issue. 
  • If Rachael McPherson is absent and/or named in the complaint, the submission should be made to the President, Dr. Mohammed Baten and/or the Operations Manager, Dylan McBride.

Step 2:  Edison Dispute Resolution

  • The Campus Director must investigate the student’s concerns or complaints and, whenever necessary, meet with the student as soon as is practicable and normally within 5 days to seek resolution and/or seek additional information about the concerns or complaints from the student or any other parties involved. 
  • If a formal complaint is sent to a staff member other than the Campus Director, that staff member must redirect the complaint within 1 business day of receipt to the Campus Director. 
  • After investigation, the institution will ensure to provide a resolution and the reasons for the determination (and reconsideration if applicable) no later than 30 days after the complaint was made. 
  • If the student is dissatisfied with the determination, and has been misled by the Institution regarding any significant aspect of the program they may file a complaint with the Private Training Institution Branch (PTIB) within one year of the date they completed, are dismissed from, or withdraw from the program.

All relevant contact information is provided under “Important Contacts” below.

Restrictions & Representation

Please note the following when initiating the dispute process:

  • Anonymous concerns/complaints will not be accepted. 
  • Complaints need to be filled on an individual basis and cannot be submitted as a group.
  • Students who make a complaint can be represented by an agent or lawyer.

Important Contacts

Effective Date: November 18, 2024
Revision Date: November 18, 2024